Terms and Conditions

Terms and Conditions

Queries

If you have a questions please use the contact us form

Goods

All models are supplied unpainted, unbased, without crew (figures) and unassembled if supplied in more than one piece.

Our models are not toys and are recommended for adults only.

Prices

All prices displayed on the website are quoted in UK Pounds Sterling and prices include VAT where applicable. Please note we are not responsible for any customs charges.

Butlers’ printed models reserves the right to change our prices without prior notice. 

Returns Policy.

A customer has the right to cancel their order. A customer may return any standard catalogue item within 7 working days of receipt for a full refund less shipping costs.

Damaged or missing items or any other dispute should be reported via the contact form on the website within 7 working days of receipt. The items may be returned for a full refund (including postage) or replacement. Butlers’ Printed Models will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Butlers’ Printed Models only obligation shall be to refund the full purchase price of the item(s).  Butlers’ Printed Models reserves the right to cancel any order at any time and our only obligation shall be to refund the full purchase price of the item(s).

If any incorrect items are received please contact us immediately in order to rectify the error.

The customer is responsible for the costs incurred in returning any items. The goods must be returned in the condition that they were first supplied. Please include a covering letter explaining the reason for the goods being returned and your full name and address. The customer will be refunded within 30 days of cancellation.

Special or custom design and prints must be paid for in advance and can not be cancelled, no refunds will be given.  

Disclaimer

Take all necessary care when removing support, handling, storing, displaying or any other activity with your models.

Butlers' Printed Models accepts no liability for any loss, damage or injury howsoever caused.

It is also not our fault if your models don't perform well on the wargames table.  If your dice rolls are poor don't blame us.

Contract Status

Contracts between you and Butlers’ Printed Models shall be governed by English Law and all disputes shall be submitted to the non-exclusive jurisdiction of the English Courts.

Your statutory rights are not affected.

Requests for Invoices

Our prices are based on purchases through the website.  If you require an invoice for standard products we reserve the right to charge an admin fee.